NAA Designation Programs

.As part of the DMAA, members have access to nationally recognized designation programs created by the National Apartment Association Education Institute (NAAEI). These designation programs have been designed for various roles in the multifamily housing industry from Maintenance Technicians to Suppliers who work with our Property Professional members. 

Interested in earning your designation? Check out the DMAA calendar for upcoming dates or go to www.naahq.org for information on obtaining your designation online*

Facilitators for designation classes are trained through NAAEI and  required to facilitate a minimum of 12 hours per year for the local associations.

*CAM, CAS, CAMT +E, and CALP are the only designation programs available online through NAAEI.

Certified Apartment Manager

NAAEI developed the Certified Apartment Manager (CAM) program to assist apartment industry professionals in advancing their apartment management career. Courses covered in the CAM Program include:
  • Industry Essentials
  • Financial Management
  • Marketing
  • Property Maintenance 
  • Legal
  • Risk Management
  • Human Resources
  • Resident Experience

Certified Apartment Portfolio Supervisor

NAAEI developed the Certified Apartment Portfolio Supervisor (CAPS) program to provide training to multi-site supervisors, or managers aspiring to multi-site supervision. The programs is designed to provide the foundation of sound supervisory management. Courses covered in the CAPS program include: 
  • Legal Responsibilities & Risk Management
  • Financial Management
  • Property Performance Management
  • Property Evaluation & Due Diligence
  • Effective Leadership

National Apartment Leasing Professional

NAAEI developed the Certified Apartment Leasing Professional (CALP) program to provide training for Leasing Professionals as they are the first people prospective residents meet, and they're often their only gauge of the property staff. This course is designed to teach Leasing Professionals the skills to become top producers. 
  • Bringing in New Residents: Be Prepared
  • Marketing & Maintaining Your Community
  • Why Your Competition Matters
  • Relevant Laws and How to Apply Them
  • The Sales Process and Building Relationships
  • Effectively Meeting the Needs of Current Residents
  • Market Survey

Certificate for Apartment Maintenance Technicians 

NAAEI developed the Certificate for Apartment Maintenance Technicians (CAMT) program to provide the knowledge and tools necessary to run a cost-effective maintenance program with a combination of in-person and online training. Courses covered in the CAMT designation include: 
  • A/C Maintenance and Repair
  • Appliance Maintenance and Repair
  • Electrical Repair
  • HVAC Maintenance and Repair
  • Interior & Exterior Maintenance and Repair
  • Plumbing Maintenance and Repair

Certified Apartment Supplier

NAAEI developed the Certified Apartment Supplier (CAS) program as Suppliers are important liaisons to the multifamily housing industry. The program is designed as an opportunity for supplier to hear the everyday challenges faced by their apartment manager customers. Courses covered in the CAS designation include: 
  • Financial Management
  • Legal
  • Risk Management
  • Resident Experience